Membership Assistant

The British Museum is looking for enthusiastic Membership Assistants to be based at the Museum in London. This is an ongoing assignment that will continue after the summer.

The role

As a Membership Assistant, your role is to sell memberships within the Museum and increase the revenue. You will need to provide excellent face-to-face customer service to Members and visitors in the front of house environment.

Your key responsibilities:

• Work as part of a team to sell Membership to visitors, renewals, and upselling of additional cards and guest facilities to existing Members
• Work at the reception area of the Members’ Room during Museum opening hours
• Consistent delivery of excellent customer care to all Members (existing or new recruits)
• Support the administration and organisation of Members’ events
• Pack and distribute Membership materials (temporary cards, application forms, welcome packs) to the Membership desk, Members’ Room and Box Office
• Provide cover and act as visitor service support within the Members’ Room and the Membership Desk
• Where necessary accurately process new Membership applications, renewals, gift aids, payments (including direct debits), exhibition bookings, event ticket applications and donations to agreed procedures and service level standards
• Work with the Membership Sales Manager to ensure timely stock takes of all marketing and fulfilment materials on site to ensure adequate levels of all printed fulfilment materials and stationery are maintained
• Support the Membership Services Manager as necessary in other tasks and duties related to Membership activity
• Other duties within competence

How you’ll dazzle us

Do you thrive in a fast-paced environment and enjoy exceeding customer expectations? We’re looking for a team player with a passion for outstanding customer service. You’ll ensure information accuracy, provide exceptional face-to-face customer service, and leverage your sales experience (heritage, tourism, or retail are a plus!) to build rapport with visitors. The ability to communicate clearly and collaborate effectively with colleagues and managers is essential.

Candidates must have a valid paper DBS check. You will need to follow a rota pattern 4 days on and 2 off and be able to work on the weekend.

What’s next

If this sounds like you, apply now via the form below!