Visitor Service Assistant - National Museum

Artisan People are recruiting gallery assistants for a world renowned national museum in central London. The museum has a superb reputation for representing history and culture and its staff facilitate the presentation of its collection to as wide audience as possible.

You will know the importance of a unique visitor experience in a museum. You must enjoy interaction with the public and have previous experience working in a busy customer facing environment.

You must be able to demonstrate the following abilities or experiences (please include, with examples, in covering letter): 

  • Fluency in English and excellent communication skills

  • A commitment to providing the best visitor experience possible

  • Vigilance within surroundings and awareness of security issues

  • Excellent presentation, punctuality and reliability

  • Alertness for quick response to emergency situations and evacuations

  • Engaging with visitors, actively promoting exhibitions and ticket sales

  • Be able to work in a busy cloakroom including manual lifting

  • Positive and proactive approach

You must be prepared to work overtime at short notice, particularly for evening or members’ events, early mornings or late nights.

There are 2 roles we are hiring for:

  • Full-time (Averages 5 days per week, 0940-1740)

  • Part-time (Average 5 days a week but 1100-1500 each day)

Important dates:

  • Induction with Artisan People - 29th August (1 hour)

  • Induction at the museum - 2nd -6th September

  • Induction hours are 1000-1700 each day, with Fridays being a later finish.

  • Hours of work once you start the role are 0940-1740 (0940-2040 on Fridays) / 1100-1500 for part-time

  • Role starts on your fixed rolling rota from Monday 9th Sepetmber.

  • Contracts continue until 8th March 2020.

Pay is £8.21 p/h, rising to £11.11 p/h after 12 weeks.

Candidates are encouraged to apply as soon as possible with a CV and covering letter (addressing all aspects of the role)

NOTE: In your application, please specify whether you are looking for full time or part time work.



Dan Bond