Visitor Services Assistants at Major London Heritage Venue

Artisan People are looking for skilled and motivated Visitor Services staff with relevant gallery/ticketing/customer services experience to meet the high standards for one of Central London’s major Heritage museums.

For this position, you should enjoy working with the public and school groups, be commercially minded and have previous experience of working in a busy visitor/customer facing role. We are specifically looking for a good and consistent weekend availability and over the Christmas and New year period.

Your skills:

You must be able to demonstrate the following abilities or experiences (please include, with examples, in covering letter):

  • Fluency in English

  • Great communication and team working skills

  • A commitment to providing excellent visitor service

  • Strong retail/cash handling skills

  • Vigilance within surroundings and awareness of security and health and safety issues

  • Excellent presentation, punctuality and reliability

  • A positive and proactive approach to work

In this role you will be:

  • Given around 20 hours work per week minimum - more hours on busier weeks and you would be expected to work flexibly to accommodate the museums varying needs

  • Part of a friendly and dynamic team

  • Working in a variety of visitor services positions throughout the museum (shop, galleries, ticketing desk, cloakroom etc.)

  • Invigilating and ensuring the safety of the visitors and exhibition pieces

  • Imparting knowledge and giving information to visitors

Dates:

  • There will be a first interview with Artisan People and if successful a second interview with the museum on Tuesday 20th November.

  • Training will commence on 26th November for a week.

  • The role will continue until mid January, possibly longer if all is going well

  • You must be able to commit to working flexibly, including weekends.

Pay: £10.44 per hour

Please apply with a CV and covering letter which addresses all of the above as soon as possible to tilly@artisanpeople.com.

Artisan People is an inclusive employer and recognise difference as crucial to our organisation, as well as allowing a greater connection with various audiences. We welcome applications from candidates of all backgrounds and are particularly interested in those from individuals with visible or non-visible differences that are currently under-represented in the cultural heritage sector, to be proportionally representative of society.

Only successful candidates will be contacted.

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Temporary Positions / Front Of House / Hosting / Gallery Assistants

Artisan People have a number of clients who call on us for casual staff in a number of roles, such as Hosting, Gallery Assistants, Cloakroom, Retail, Customer Service. Some of this work is short-notice, so people who are flexible and keen to pick up work would be ideal.

We are looking to take on people for casual shift-work through the busy festive period and possibly longer. If you have a background in working in customer service positions, museums, galleries or in hospitality and are flexible and keen for daytime, evening and weekend work, please send us your CV, cover letter and your availability - weekend availability is essential though.

Pay varies by placement and is usually between £7.83ph - £10.20ph. 

We will be arranging some small group interviews to meet potential candidates in the coming weeks.

You will need to have:

  • Availability through December - especially over Christmas and New Year

  • Good weekend and evening availability

  • Customer Service experience within a similar sector – this could include retail, heritage, event work, bar work etc (not just museums!)

Please respond with a copy of your updated CV to marianne@artisanpeople.com.

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Artisan People is an inclusive employer and recognise difference as crucial to our organisation, as well as allowing a greater connection with various audiences. We welcome applications from candidates of all backgrounds and are particularly interested in those from individuals with visible or non-visible differences that are currently underrepresented in the cultural heritage sector, to be proportionally representative of society.

Artisan People act as an employment business for the supply of temporary workers and permanent recruitment. By applying for this position, you accept Artisan People’s Privacy Policy which can be found at www.artisanpeople.com.

Part-Time Membership Assistant - National Museum London

Artisan People are recruiting for part time Membership Recruiters at a world renowned national museum in central London. The museum has a superb reputation for representing culture and its staff facilitate the presentation of its collection to as wide audience as possible.

We are looking for friendly, enthusiastic and outgoing people who are keen to interact with visitors and have a strong interest in working in a museum environment. You will be promoting memberships and other promotional packages at the Members Desk Information point and hosting within the Members Room and giving outstanding service and having an in-depth knowledge of the Membership packages as well as the museums wider offerings. There are also administration duties, including digitally processing memberships using bespoke membership software. We need someone who can give availability for both weekend days most weeks and some evenings.

Successful candidates must have:-

  • Excellent customer service and promotional/sales experience

  • Fluency in spoken English

  • Confident and effective communicator with diverse groups of visitors (2nd language advantageous)

  • A positive and proactive approach to work

  • Excellent presentation standards

  • Good computer and database skills

  • An interest in art and history

Desirable experience favoured:-

  • Experience of visitor fundraising or membership sales in a museum or experience of charity street fundraising

  • Interviews with Artisan People in October

  • You must be available for an interview at the museum w/c 12th November

  • Start date in November

Pay rate: £9.50ph

Please apply with a CV and covering letter that addresses all of the above to rachel@artisanpeople.com

APPLY NOW

Artisan People is an inclusive employer and recognise difference as crucial to our organisation, as well as allowing a greater connection with various audiences. We welcome applications from candidates of all backgrounds and are particularly interested in those from individuals with visible or non-visible differences that are currently underrepresented in the cultural heritage sector, to be proportionally representative of society.

Only successful candidates will be contacted.

Artisan People act as an employment business for the supply of temporary workers and permanent recruitment. By applying for this position, you accept Artisan People’s Privacy Policy which can be found at www.artisanpeople.com