HISTORIC LONDON VISITOR ATTRACTION – Part-Time Customer Services Assistant

Unique parts of London's underground history are opened to the public only once or twice a year, providing a small number of guests the opportunity to explore and learn about a well preserved historical time capsule, led by experienced tour guides.

The attraction also has a team of Visitor Services staff, led by a Duty Manager, to ensure all guests experience a fantastic visit. Your role as a CSA is to enthusiastically welcome, greet and register visitors to site, accompany them throughout the tour, ensuring safety and imparting knowledge.

We are looking for a fantastic team member to help run the tours through to the end of the year.

Shifts will be 8 hours hours long and you would probably average around 15 - 20 hours per week during tour-time.

Successful candidates must have:

  • Excellent customer service skills.

  • Experience in public health and safety requirements and evacuation procedures

  • Dedication and commitment

  • Great weekend availability and flexible approach to working

  • Ability to work as part of a team

  • A positive and proactive approach to work

  • A fairly good level of fitness as the role requires ascending and descending stairs several times a day

  • An interest in London’s history.

 Dates

  • Interviews with Artisan People May 2019

  • Second Interviews with the Hidden London events team on Monday 11th June 2019

Training is in several parts at the various sites - all are compulsory and paid.

Pay rate: £10.44 hour.

Please apply with a CV and covering letter that addresses all of the above. Any application that does not address these points will be at a serious disadvantage. 

Artisan People is an inclusive employer and recognise difference as crucial to our organisation, as well as allowing a greater connection with various audiences. We welcome applications from candidates of all backgrounds and are particularly interested in those from individuals with visible or non-visible differences that are currently underrepresented in the cultural heritage sector, to be proportionally representative of society.

Artisan People act as an employment business for the supply of temporary workers and permanent recruitment. By applying for this position, you accept Artisan People’s Privacy Policy which can be found at www.artisanpeople.com

Only successful candidates will be contacted.

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Museums & Galleries Recruitment Resourcer - Artisan People

Artisan People are a boutique recruitment agency specialising in temporary staff for the cultural and heritage sector.

We are looking for a Recruitment Resourcer to join our Museums & Galleries Team.

This role will focus on support for the existing team by assisting with department operations in our Central London office, both in the recruitment of new candidates, and the placing of existing temps into temporary roles. Duties and responsibilities will include:

  • Placing adverts online

  • Screening CVs from applicants

  • Conducting telephone interviews

  • Booking face-to-face interviews

  • Client support via phone and email

  • Point of contact for temp workers

  • General desk admin and data entry, both digital and paper-based

  • ‘On duty’ responsibilities (see below)

This role would be highly suitable for applicants wanting to gain experience in recruitment, as well as looking for exposure to culture, heritage and tourism sectors. We’re looking for an energetic, focused and driven individual with excellent interpersonal and organisational skills – a fast and dynamic learner who will be able to adapt to and integrate with this busy and swiftly expanding department. Excellent computer skills are also essential for this role.

Job specifics:

  • Salary of £21,000

  • Full time (Mon-Fri, 0900-1700)

  • Every third weekend ‘on duty’ (designated client and temp support); paid overtime working from home

  • Permanent contract (initial three-month probationary period)

We will be conducting interviews for the month of May with a prospective start date in late June. Please apply with a CV and cover letter that outlines your relevant experience and concisely addresses the above points.

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Part-time Visitor Services Supervisor - Historic London Visitor Attraction

A unique part of London underground history is opened to the public, providing a small number of guests the opportunity to explore and learn about a well preserved historical time capsule, led by experienced tour guides.

The attraction has a team of Customer Service staff, led by a Duty Supervisor, to ensure all guests experience a fantastic visit. You will be expected to ensure the Customer service Team provide a good level of service and you will be an escalation point for any issues that arise and problems that need to be resolved.

Opening from Wednesday to Sunday each week, the Duty Supervisors will do 3/4 shifts of 8.5 hours each week, must be available for compulsory training dates.

Successful candidates must have:- 

  • Suitable management/team leader experience in a similar exhibition/events environment

  • Excellent customer service/complaint handling skills

  • Excellent interpersonal skills and the proven ability to lead and motivate a team

  • Experience in public health and safety requirements and evacuation procedures

  • Dedication and commitment of keyholder responsibilities

  • Good level of physical fitness / ability to stand for long periods / ascend descend stairs frequently

  • A positive and proactive approach to work

  • An interest in London’s history.

 Dates:-

  • Initial interview with Artisan People from 27th May.

  • Second Interview with client on Monday 10th June.

  • Role training starting mid June

Pay rate: £13.43 hour. Training will be provided. 

Please apply with a CV and covering letter that addresses all of the above.

Only successful candidates will be contacted.

Artisan People is an inclusive employer and recognise difference as crucial to our organisation, as well as allowing a greater connection with various audiences. We welcome applications from candidates of all backgrounds and are particularly interested in those from individuals with visible or non-visible differences that are currently under-represented in the cultural heritage sector, to be proportionally representative of society.

APPLY NOW

Artisan People act as an employment business for the supply of temporary workers and permanent recruitment. By applying for this position, you accept Artisan People’s Privacy Policy which can be found at www.artisanpeople.com.