Full-Time Ticketing & Information Assistant, National Museum

Artisan People are recruiting ticketing and information assistants for a world renowned national museum in central London. The museum has a superb reputation for representing history and culture and its staff facilitate the presentation of its collection to as wide audience as possible.

You will know the importance of a unique visitor experience in a museum. You must enjoy interaction with the public and have previous experience working in a busy customer facing environment. This role is focused on the box office and information desk positions in the museum, so prior experience in these posts is desirable.

You must be able to demonstrate the following abilities or experiences (please include, with examples, in covering letter): 

  • Fluency in English and excellent communication skills

  • A commitment to providing the best visitor experience possible

  • Vigilance within surroundings and awareness of security issues

  • Excellent presentation, punctuality and reliability

  • Alertness for quick response to emergency situations and evacuations

  • Engaging with visitors, actively promoting exhibitions and ticket sales

  • Be able to work in a busy cloakroom including manual lifting

  • Experience working with a computer-based ticketing / booking system

  • Positive and proactive approach

You must be prepared to work overtime at short notice, particularly for evening or members’ events, early mornings or late nights.

Important dates:

  • Induction at Artisan People - 11th October (1 hour)

  • Induction at the museum - 15th-19th October

  • Induction hours are 1000-1700 each day, with Fridays being a later finish.

  • Hours of work once you start the role are variable shifts between 0850 and 1805 (2040 finish on Fridays), average of 36 hours a week

  • Contracts continue until 31st March

Pay is £7.83 p/h, rising to £10.71 p/h after 12 weeks.

Artisan People is an inclusive employer and we recognise difference as crucial to our organisation, as well as allowing a greater connection with various audiences. We welcome applications from candidates of all backgrounds and are particularly interested in those from individuals with visible or non-visible differences that are currently under-represented in the cultural heritage sector, to be proportionally representative of society.

Candidates are encouraged to apply as soon as possible with a CV and covering letter (addressing all aspects of the role)

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Visitor Service Assistant - National Museum

Artisan People are recruiting gallery assistants for a world renowned national museum in central London. The museum has a superb reputation for representing history and culture and its staff facilitate the presentation of its collection to as wide audience as possible.

You will know the importance of a unique visitor experience in a museum. You must enjoy interaction with the public and have previous experience working in a busy customer facing environment.

You must be able to demonstrate the following abilities or experiences (please include, with examples, in covering letter): 

  • Fluency in English and excellent communication skills

  • A commitment to providing the best visitor experience possible

  • Vigilance within surroundings and awareness of security issues

  • Excellent presentation, punctuality and reliability

  • Alertness for quick response to emergency situations and evacuations

  • Engaging with visitors, actively promoting exhibitions and ticket sales

  • Be able to work in a busy cloakroom including manual lifting

  • Positive and proactive approach

You must be prepared to work overtime at short notice, particularly for evening or members’ events, early mornings or late nights.

There are 2 roles we are hiring for:

  • Full-time (Averages 5 days per week, 0940-1740)

  • Part-time (Average 5 days a week but 1100-1500 each day)

Important dates:

  • Induction at Artisan People - 11th October (1 hour)

  • Induction at the museum - 15th-19th October

  • Induction hours are 1000-1700 each day, with Fridays being a later finish.

  • Hours of work once you start the role are 0940-1740 (0940-2040 on Fridays) / 1100-1500 for part-time

  • Contracts continue until 31st March 2019.

Pay is £7.83 p/h, rising to £10.71 p/h after 12 weeks.
 

Artisan People is an inclusive employer and we recognise difference as crucial to our organisation, as well as allowing a greater connection with various audiences. We welcome applications from candidates of all backgrounds and are particularly interested in those from individuals with visible or non-visible differences that are currently under-represented in the cultural heritage sector, to be proportionally representative of society.

Candidates are encouraged to apply as soon as possible with a CV and covering letter (addressing all aspects of the role)

NOTE: In your application, please specify whether you are looking for full time or part time work.

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Museums & Galleries Graduate Recruitment Consultant- Artisan People

Artisan People are a boutique recruitment agency specialising in temporary staff for the cultural and heritage sector.

We are looking for a Graduate Recruitment Consultant to join our Museums & Galleries Team.

  • Candidate with degree or equivilant expereince.

This role will focus on support for the existing team by assisting with department operations in our Central London office, both in the recruitment of new candidates, and the placing of existing temps into temporary roles. Duties and responsibilities will include:

  • Placing adverts online
  • Screening CVs from applicants
  • Conducting telephone interviews
  • Booking face-to-face interviews
  • Client support via phone and email
  • Point of contact for temp workers
  • General desk admin and data entry, both digital and paper-based
  • ‘On duty’ responsibilities (see below)

This role would be highly suitable for applicants wanting to gain experience in recruitment, as well as looking for exposure to culture, heritage and tourism sectors. We’re looking for an energetic, focused and driven individual with excellent interpersonal and organisational skills – a fast and dynamic learner who will be able to adapt to and integrate with this busy and swiftly expanding department. Excellent computer skills are also essential for this role.

Job specifics:

  • Salary of £21,000
  • Full time (Mon-Fri, 0900-1700)
  • Every third weekend ‘on duty’ (designated client and temp support); paid overtime working from home
  • Permanent contract (initial three-month probationary period)

We will be conducting interviews for the month of September with a prospective start date in late September/early October. Please apply with a CV and cover letter that outlines your relevant experience and concisely addresses the above points.

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