This is a brilliant opportunity for a charismatic and friendly Visitor Experience Manager to join the team at the Twist Museum in London.
The Visitor Experience Manager, reporting directly to the Attraction Manager, will be responsible for the opening/closing of the site on a seven days a week rota basis and management of all aspects of the visitor experience team.
The role offers the rare opportunity to help manage and develop a new branded concept that delivers a unique customer-focused experience. It encompasses the following areas of responsibility:
We are looking for a customer service superstar with a track record of helping deliver an outstanding customer experience. Ideally, you will need to have previous Duty Management / Visitor Attraction management experience or have worked in a similar role within the tourism, hospitality or leisure industries.
You’ll have proven skills in analysis, problem solving, verbal and written communication as well as IT skills including Microsoft Office applications, databases, report generation and ticketing systems. You should also have an understanding of Health and Safety regulations, Child protection, Trading Standards and effective building resource management. You should be highly organised with excellent time management skills and able to demonstrate strong leadership skills.
The ideal candidate will have a keen attention to detail in all aspects of work and the ability to organise and prioritise the workload to meet challenging demands and deadlines.
If this sounds like your dream role, apply now via the form below! Attach your CV with a cover letter indicating how your knowledge and experience match the requirements specified.
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