This is an exciting opportunity to join the world famous Windsor Estate, which welcomes over 5 million visitors a year. As Visitor Experience Host, you will act as an ambassador for Windsor Great Park and provide an exceptional standard of customer service.
You are a brilliant and friendly communicator, with the ability to quickly anticipate problems and identify solutions. You are highly customer oriented and have a real enthusiasm for Windsor Great Park and its vibrant history.
The primary purpose of this role is to offer an engaging and friendly customer experience, ensuring that visitors feel welcomed and get the most out of their visit. You will be responsible for maintaining stock knowledge of our retail experience, as well as liaising with the catering team and other third parties to ensure a fantastic visitor experience.
You will respond to visitor feedback, administer first aid when needed and play your part in ensuring the area is an inviting and safe place for our visitors.
A key aspect of the role will be to promote our membership offering and to contribute to improvements in customer service and visitor satisfaction in general. You’ll also promote the Savill Garden and encourage visitors to buy a ticket to visit.
You will need to have a proven track record in an environment where the customer comes first. An excellent and confident communicator, you will be approachable and enthusiastic, as well as being capable of resolving concerns in a professional manner.
First Aid Training and previous admissions/ticket selling experience are desirable, but full training will be given.
If you believe you could be the Visitor Experience Host we are looking for, apply now by completing the form below and we’ll be in touch!Apply Now