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Visitor Centre Team Leader

Full Time

Windsor

£27k per annum

We are looking for a customer service superstar to join the world famous Windsor Great Park, which welcomes over 5 million visitors a year. As Visitor Centre Team Leader, you will manage a team who will be responsible for delivering an exceptional standard of customer service to our visitors.

Could this be you?

Are you a friendly, charismatic communicator with the ability to quickly anticipate problems and identify solutions? This could be the perfect role for you.

We are searching for someone highly customer oriented, a true team player who leads from the front, with a real enthusiasm for Windsor Great Park and its vibrant history.

The role

The primary purpose of this role is to manage and coordinate our Visitor Centre and its team.

You will train and support your team to ensure that our visitors have a memorable, enjoyable and safe visit. You are responsible for ensuring that your team is briefed in all aspects of customer care, products and ticket sales.

In addition, you will devise and schedule staff shift patterns, liaise with suppliers and other internal stakeholders within the wider team.

How you’ll dazzle us

You will need to have a proven track record in an environment where the customer comes first. You have the ability to build and manage a team of full and part time staff and motivate them to go above and beyond for visitors every day.

You’ll need to be chatty, approachable and enthusiastic, as well as being capable of resolving concerns in a professional manner whether from staff or visitors.

How you’ll be rewarded

A full time role at Windsor Great Park is packed with great benefits including:

  • Private Medical Insurance cover for you
  • Life assurance (4 x annual salary)
  • Sickness benefit
  • Two choices of pension
  • Rental Deposit scheme
  • Interest free season ticket loan
  • Employee Assistance Programme (EAP)
  • Cycle to work loan
  • Holiday purchase (up to 5 extra days)
  • Backup childcare, adult care and eldercare
  • Christmas Tree each year

Plus discounts, free tickets and much more!

What happens next

If you think you are the perfect fit for this role, apply now by completing the form below and we’ll be in touch!

Apply Now

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    Specialist Recruiter

    Tim Seyner Harness

    Tim Seyner Harness

    Founder Director

    Email Tim

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