This is an exciting and unique opportunity to work for the British Museum in London as a Membership Recruiter.
As a Membership Recruiter, your main responsibility will be to sell Membership within the Museum and increase the revenue, as well as providing excellent face-to-face customer service to Members and visitors in the front of house environment .
You’ll be working as part of a team of Membership Recruiters to sell Membership to visitors, renewals and upselling of additional cards and guest facilities to existing Members, working at the reception area of the Members’ Room during the Museum’s opening hours. You will deliver consistent levels of excellent customer care to all Members (existing or new recruits).
Working with the Membership Sales Manager, you’ll ensure timely stock takes of all marketing and fulfilment materials onsite to ensure adequate levels of all printed fulfilment materials and stationery are maintained. Where necessary, you will accurately process new Membership applications, renewals, gift aids, payments (including direct debits), exhibition bookings, event ticket applications and donations to agreed procedures and service level standards.
Other requirements of the role will include: supporting the administration and organisation of Members’ events; packing and distributing Membership materials (temporary cards, application forms, welcome packs) to the Membership desk, Members’ Room and Box Office; and providing cover whilst acting as visitor service support within the Members’ Room and the Membership Desk.
To be successful in this role, you must have experience of sales in heritage, tourism or retail, and have excellent face-to-face customer service skills. You should have strong attention to detail and accuracy when inputting information, be a flexible team player and be able to communicate clearly and concisely with visitors, team members and managers.
The perfect candidate will be someone who enjoys working in a busy front of house environment and is available to work on the weekends.
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