This is an exceptional opportunity to work with a world renowned skincare brand loved by celebrities and consumers alike. Our client is looking for an enthusiastic Customer Care Representative, who can champion a culture of professionalism and high standards of customer service.
You are an inquisitive individual who operates with a sense of urgency and is excellent at spotting and assessing customers’ needs to provide them with excellent customer experiences. You are patient with customers and ‘customer-first’ is your mantra.
You enjoy devising processes and customer communications that complement and support the brand’s digital experience initiatives and strategy and are keen to be brand ambassador with a passion for outstanding skincare products.
Reporting to the Chief Digital Officer, your duties will include:
Preferably with a Batchelor’s Degree, you will need to have over 4 years’ experience of customer service support, preferably gained in beauty and/or luxury brands.
You will be passionate about customer service and have demonstrable experience of fraud prevention and e-commerce checkout functionality and KPI reporting gained in a fast paced environment.
It goes without saying that you will need exceptional communication skills, have a keen eye for detail and excellent problem solving skills to be successful in this role.
If you believe you could be the Digital Customer Care Representative we’re looking for, apply now for this role by completing the form below and we’ll be in touch.Apply Now