CRM & Email Marketing Manager

An exciting opportunity to join a leading beauty brand as CRM & Email Marketing Manager, based in London.

The Role

We’re looking for an experienced and strategic CRM & Email Marketing Manager to lead the charge in customer engagement and retention. Reporting to the Ecommerce Director, you’ll own and optimise CRM strategies, ensuring communication is innovative, data-driven, and hyper-personalised. From creating impactful multi-language email campaigns to leveraging cutting-edge AI tools, you’ll shape the customer journey to drive loyalty and growth.

Key responsibilities include but are not limited to:

• Developing and executing a proactive CRM strategy.
• Building and optimising high-converting email campaigns for B2C and B2B markets.
• Enhancing segmentation and personalisation to deliver tailored experiences.
• Streamlining processes using automation and AI-powered tools.
• Analysing performance metrics and keeping the strategy innovative and efficient.

How You’ll Dazzle Us

We’re looking for someone with:

• 4+ years of proven CRM and email marketing experience.
• Expertise in Klaviyo (essential).
• A proactive mindset with a focus on automation and efficiency.
• Strong analytical skills to interpret data and deliver actionable insights.
• A strategic thinker who can execute with precision.
• Collaborative, adaptable, and ready to thrive in a fast-paced environment.
• Experience in luxury, beauty, or retail (desirable).
• HTML/CSS and Shopify experience is a plus.
• German-speaking is desirable, but not essential.

What’s Next?

Apply via the form below!