This is a brilliant opportunity for a charismatic and friendly Assistant Visitor Experience Manager to join the team at an iconic museum in London.
Assistant Visitor Experience Managers undertake duty management of the museum on a rota basis and share line management of the assistants to ensure the team is delivering the best welcome, engagement and customer service to all visitors.
The role supports the Deputy Visitor Experience Manager in compiling and maintaining the master rota and producing the daily planners which enable the safe and efficient management of all public areas in the museum.
We are looking for a customer service superstar who’s comfortable in a public-facing environment with practical experience of leading and motivating a team. With excellent attention to detail and consistent level of service, you will have a passion for exceeding visitor expectations, willingness to go beyond core duties to ensure an excellent experience and encourage this culture in others.
You’ll have a confident, friendly, and problem-solving attitude, especially in front of large groups of people and in high-pressure situations and be able to communicate clearly in English in various settings including one on one and in group briefings. You will also be able to communicate through written information on signage and via email and telephone. Additional languages would be advantageous.
You should be able to manage daily rotas and take on duty management responsibilities including health and safety and security procedures as well as understanding of how principles of diversity and accessibility apply in a public-facing environment/organisation.
Excellent computer skills including extensive use of Microsoft Office applications. Showing a willingness to learn about the importance of design in the world around us and be able to support research and training sessions on design knowledge and exhibition content is highly desirable.
Ideally, you will have experience in working with ticketing and/or point of sale systems, have an understanding of risk assessment processes, requirements of the Disability Discrimination Act, health and safety and licensing legislation, be First Aid trained with experience of undertaking a First Aider role and have experience in recruitment, training team members, line management and setting forward job plans.
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