Villa Specialist - amazing offices - luxury sales experience

  • City of London (EC2), City of London

  • £26,000 per annum Bonus and commission with excellent, outstanding ben

  • Permanent

Reporting to the Sales Manager and utilising your exceptional sales skills, product knowledge and experience to match clients to the villa which will best suit their needs and go the extra mile to ensure that their expectations are exceeded.

Client relationship management 

• Working towards meeting and exceeding sales targets

• Striving to improve sales conversion percentage

• Responsible for creating and maintaining relationships with new and established clients and for ensuring all interactions are within the brand essence/brand document. Working to nurture relationships to ensure that clients book again. 

• Collecting all relevant information from clients to ensure that the product we offer matches their requirements

• Ensuring that all relevant information about each booking/particular group is accurately and completely recorded on our system to ensure smooth information flow between teams 

• Ensuring that your product knowledge is constantly kept up to date. This knowledge includes the villas themselves, the services and experiences available and the areas in which they are located. 

• Pro-actively encouraging clients to give feedback on our product and the presentation of villas on our website 

• Sharing knowledge with team members and helping build and update shared information

• Building professionally secure and engaging relationship with the owners. Pre-Departure relationship management 

• Liaising with Pre-Departure to check on information requested by clients

• Ensuring that all booking details, including clients’ contact details, are recorded on the notes to owners before passing the bookings to the Pre-Departure team 

• Assisting Pre-Departure during busy periods by responding to client questions as and when necessary 

Relationship management 

• Liaising with Local Managers regarding specific requests the clients make before booking 

• Ensuring that all booking details (group composition, including ages of children, repeat client/VIP, special birthday, particular arrangements) are recorded correctly in the notes to owner of the back page to ensure smooth flow of communication 

• Helping the Local Managers with any questions they might have about the booking in order to ensure they are able to assist the clients in the best possible way during their stay 

• Discussing any issues the client might have during the holiday with the Local Manager and where possible supporting the LM to deal with these problems

• Working with the LM once the client has returned from the holiday to discuss any important points before sending the client the feedback form. 

Finance team relationship management 

• Requesting information from the Finance team regarding payments/exchange rates 

• Working alongside the Finance team regarding finance related questions, including processing of payments and cancellations 

• Assisting the Finance team by taking balance payments when clients call to pay 

Marketing team relationship management 

• Ensuring that all data on our admin database is accurate and up-to-date for marketing purposes; this includes: assigning languages, selecting the correct source, checking communications preferences 

• Sharing ideas and client feedback with the Marketing team regarding presentation of villas and ways in which the website can be improved • Ensuring that you keep up to date on PR activities 

• Carrying out general marketing initiatives by contacting clients with offers 

• Assisting the Marketing team with proof reading of material 

Going the extra mile 

• Using your initiative to look actively for ways in which to improve the sales of the business and fulfil any other duties that may be reasonably expected to fall within your role 

You, your skills and experience 

• Previous experience of working in sales within the luxury or travel industry is desirable

• Experience of working towards targets and a drive to exceed these is desirable 

• You should be able to demonstrate to us a genuine and collaborative selling style using your strong influencing and negotiation skills 

• You’ll need to show us that you can be adaptable and engage and build a rapport with clients from all over the world and from all types of cultural backgrounds. For this you’ll need to be a confident and articulate communicator both with fantastic listening skills 

• You’ll need to demonstrate that you have excellent writing skills and be able to produce concise written responses to clients 

• You should be able to empathise with and prioritise customer needs in order to be able to deal effectively with their requests and any issues they may present

• You’ll need to show us that you are organised, with great attention to detail and a talent for retaining and recalling information 

• You’ll need to demonstrate a passion and curiosity for all things Mediterranean 

• You should be flexible and be open to new and different ideas of working that will constantly improve both your and the team’s performance 

• Experience of working with high end clients would be a plus • Impeccable English, both written and spoken 

• A second language would be a plus 


Dan Bond