Visitor Experience Assistant - National Museum

Artisan People are recruiting Visitor Experience Assistants for a world renowned national museum in central London. The museum has a superb reputation for representing history and culture and its staff facilitate the presentation of its collection to as wide audience as possible.

You will know the importance of a unique visitor experience in a museum. You must enjoy interaction with the public and have previous experience working in a busy customer facing environment.

You must be able to demonstrate the following abilities or experiences (please include, with examples, in covering letter): 

  • Fluency in English and excellent communication skills
  • A commitment to providing the best visitor experience possible
  • Vigilance within surroundings and awareness of security issues
  • Excellent presentation, punctuality and reliability
  • Alertness for quick response to emergency situations and evacuations
  • Engaging with visitors, actively promoting exhibitions and ticket sales
  • Be able to work in a busy cloakroom including manual lifting
  • Positive and proactive approach

You must be prepared to work overtime at short notice, particularly for evening or members’ events, early mornings or late nights.

There are 2 roles we are hiring for:

  • Full-time Gallery Assistant (Averages 5 days per week, 0940-1740)
  • Full-time Ticketing & Information Assistant (Averages 5 days per week, variable between 0850-1810)

Important dates:

  • Induction at Artisan People - 24th November (1 hour)
  • Induction at the museum - 27th-30th November
  • Induction hours are 1000-1700 each day, with Fridays being a later finish.
  • Hours of work once you start the role are approx 0940-1740 (0940-2040 on Fridays) 
  • Contracts continue until 30th March

Pay is £7.50 p/h, rising to £10.71 p/h after 12 weeks.

Artisan People is an inclusive employer and we recognise difference as crucial to our organisation, as well as allowing a greater connection with various audiences. We welcome applications from candidates of all backgrounds and are particularly interested in those from individuals with visible or non-visible differences that are currently under-represented in the cultural heritage sector, to be proportionally representative of society.

Candidates are encouraged to apply as soon as possible with a CV and covering letter (addressing all aspects of the role)

NOTE: In your application, please specify whether you are looking for full time, part time or Sunday only work. 

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Artisan People is an inclusive employer and recognise difference as crucial to our organisation, as well as allowing a greater connection with various audiences. We welcome applications from candidates of all backgrounds and are particularly interested in those from individuals with visible or non-visible differences that are currently underrepresented in the cultural heritage sector, to be proportionally representative of society.